We reserve the right to change or modify any of the terms and conditions contained herein, or otherwise governing the use of this Web Site, at any time and in our sole discretion. Unless otherwise specified, any revisions will be effective immediately upon posting on the Web Site, and your continued use of the Web Site or any associated services will constitute your acceptance of such revised terms. If you do not agree to any revised terms, please do not use this Web Site or any of our associated services.
Use of the website
Services and products
This Web Site provides a platform, with associated products and services, to facilitate connecting patients with healthcare providers, insurance providers, and business partners based on selected preferences. All services and products are available to registered users based on eligibility criteria and may be subject to arrangements with our partners for such offering. myHealthPassand its partners have the right to enable, remove or update service and product scope for any user based on certain eligibility criteria and subject to terms of arrangement agreed with partners. Any user referred by any of our business partners is also subject to the additional terms and conditions set by that partner.
This Web Site carries summarised information, location, working hours, professional qualification and relevant details (“Profiles”) of doctors, healthcare practitioners and other healthcare service providers (“Providers”) for registered users only. Such profiles are compiled from both publicly available information and other information collected from Providers. We do not, in any way, endorse any specific Provider but attempt to present relevant information matching your preferred criteria to help you to make an informed decision on selecting proper medical care or service that you deem appropriate. We may facilitate to avail, process, and request associated services and communication with your selected providers upon your request. The consumer is solely responsible for any decision regarding the selection of the provider and the treatment plan.
This Web Site also provides the means, through our associated products and services, for Providers to accept bookings for appointments from registered users. If any Providers chooses to make use of such functionality in this Web Site, our only role is to provide the means for you to communicate with the Providers. We do not act as an agent for any Providers. The services and products provided on this Web Site for the booking of appointments are provided on an “as is” basis without warranties of any kind, either expressed or implied, and you acknowledge that we accept no liability for any failure, disruption, downtime, interruption, delay, inaccuracy, or any other non–performance of such services. If you choose to book an appointment with a Provider using such services, you are also advised to confirm such an appointment by other means; in any event, the Provider alone is answerable to you for honoring any appointment. Your subsequent dealings, meetings or communications with Providers are solely between you and that Provider.
This Web Site, with associated products and services, may carry, send or provide an advertisement, promotional material or supplementary information (“Advertisement”) from 3rd party business entities (“Advertiser”) who may or may not be affiliated with us. All information associated with such Advertisement is provided by the Advertiser. We do not, in any way endorse, any Advertisement. You are solely responsible for accessing Advertisements and any reliance you may place on such Advertisements is done solely at your own risk. We take no responsibility and assume no liability for any Advertisement on this Web Site nor for the accuracy of any information contained therein or associated therewith. Your dealings, actions or communications with, Advertisers, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such Advertiser. We are not responsible or liable for any loss, damage or harm of any sort incurred as the result of any such dealings or as the result of Advertisements appearing on this Web Site.
This Web Site also provides opportunities for registered users to submit or post reviews and/or accounts of their experiences with Advertisers or other content, messages, materials or other items (“User-Provided Content”). All User-Provided Content including opinions should be treated as an individual, and highly subjective, which are those of the respective users and not of ours. We do not in any way endorse any User-Provided Content. You are solely responsible for accessing User-Provided Content and any reliance you may place on such content is done solely at your own risk. We take no responsibility and assume no liability for any User-Provided Content posted, stored or uploaded by any user, nor are we liable for any personally identifiable information, mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
We do not provide medical services, medical advice or healthcare services of any sort, and nothing stated or posted on this Web Site should be interpreted as such. We do not recommend or endorse any Advertiser. If you rely on any information posted on this Web Site, you do so solely at your own risk.
We have no special relationship with or fiduciary duty to you. Your dealings or communications with, Advertisers, and any terms, conditions, warranties or representations associated with such dealings, are solely between you and such Advertiser, and we will not be responsible or liable for any loss, damage or injury which you may sustain arising from any services provided to you by Advertisers (or from any failure to provide services to you). You acknowledge that we have no control over, and no duty to take any action regarding which users gain access to this Web Site; what content is posted by users on this Web Site; what content you access via this Web Site; what affects the content may have on you; how you may interpret or use the content; or what actions you may take as a result of having been exposed to the content. This Web Site may direct you to sites containing content that you may find offensive or inappropriate. We make no representations concerning any content contained in or accessed through this Web Site, and we will not be responsible or liable in any way for such content, and you hereby release us from all liability for your having acquired or accessed content through or via this Web Site.
This Web Site and all associated services and content are provided on ‘as is’ basis, without warranties of any kind, either expressed or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose or non-infringement.
Limitation of liability
You waive and agree not to assert any claims or allegations of any nature whatsoever against us arising out of or in any way relating to your use of this Web Site and all associated services, the content or the materials contained in or accessible through this Web Site, including, without limitation, any claims or allegations relating to the alleged infringement of proprietary rights, alleged inaccuracy of content, or allegations that we have or should indemnify, defend or hold you harmless from any claim or allegation arising from your use or other exploitation of this Web Site. You use this Web Site at your own risk.
Without limitation of the foregoing, we shall not be liable for any loss of profits, loss of use, or other economic loss or any damages of any kind, whether direct, indirect, special, consequential, punitive or otherwise, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of this Web Site, the services, the content or the materials contained in or accessible through this Web Site, including without limitation any damages caused by or resulting from your reliance on any content or other information obtained from or accessible via this Web Site. If, notwithstanding the foregoing, we incur any liability which cannot be excluded by law, our aggregate liability, whether in contract, warranty, tort (including negligence, whether active, passive or imputed), product liability, strict liability or other theory, arising out of or relating to the use of the site shall not exceed one hundred Singapore Dollars.
Use of posting services
As a condition to using the Posting Services you are required to register with us and you agree to (a) provide accurate, current and complete information about you as may be prompted by any registration forms on this Web Site (‘Registration Data’); (b) maintain the security of your password; (c) maintain and promptly update the Registration Data, and any other information you provide to us, and to keep it accurate, current and complete; and (d) accept all risks of unauthorized access to the Registration Data and any other information you provide to us. Failure to do so shall entitle us to immediately terminate your account.
You undertake not to post, upload, transmit, store, create or otherwise publish through this Web Site any content (“User-Provided Content”):
Any breach of the foregoing shall entitle us to take appropriate action including termination or suspension of your account.
Although we have no obligation to screen, edit or monitor any User-Provided Content, we reserve the right, and have absolute discretion to remove, screen or edit without notice any User-Provided Content posted or stored on this Web Site at any time and for any reason, (without any liability for replacing any such content).
User-Provided Content which you post or store on this Web Site will be considered non-confidential. Without limiting the foregoing, we reserve the right to use the User-Provided Content as we deem appropriate, including, without limitation, accessing, disclosing, deleting, editing, modifying, rejecting, or refusing to post it.
Rights to user-provided content
By using the Posting Services you (a) grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, adapt, translate, publish, and publicly display and perform User Provided Content throughout the world in any media, now known or hereafter devised; (b) grant us the right to use the name that you submit in connection with such User-Provided Content; and (c) represent and warrant that (i) you own and control all of the rights to the User-Provided Content that you post, or you otherwise have the lawful right to post such content to or through this Web Site; and (ii) use and posting or other transmissions of such User-Provided Content will not violate any rights of or cause injury to any person or entity.
As part of the services provided, we will notify you via email about articles or materials that may interest you. You may unsubscribe by contacting us or using the unsubscribe option in the email updates that we send to you.
You will indemnify and hold us harmless from any claim or demand made by any third party due to or arising out of your use of the Posting Services, the posting of any User-Provided Content, the breach of any of the terms herein, or the infringement of any intellectual property or other right of any person or entity in connection therewith.
Take down notice
If you believe in good faith that the materials we hosted, may infringe on your copyright, you (or your agent) may send us a notice, requesting that we remove or block access to the infringing material, which shall include the following information:
Please forward your notification and complaints to the following address:
2 College Road, Catalyst
Medical Alumni Association Building, 2F
We may amend this Policy in the future and will make the updated Policy available on our website. The updated Policy will supersede earlier versions and will apply to personal data provided to us previously. Every time you use our website or associated services and any updates, upgrades, new versions, documentation and content, and services provided by or through this website, services or associated products (collectively referred to as “Web Site”), or contact, interact or transact with us, you acknowledge and agree that the latest version of this Policy shall apply.
If you provide us with another person’s personal data (including your family members or dependents), you warrant that:
Why we collect personal data?
We may collect, use and disclose the personal data received from you for the purposes listed below and any other related or associated purposes (collectively referred as the “Purposes”):
Data and information collected
We may collect :
In order to improve user experience on this Web Site, we may use ‘Cookies’. Cookies enable us to place small amounts of information on your device (e.g., computer or mobile phone), which will enable us to retain information about your preferences, thereby allowing easier interaction during subsequent use. You may choose to set your browser to reject cookies, but doing so may prevent the browser from using specific parts of this Web Site or applications.
myHealthPass has implemented reasonable security policies, rules and technical measures to safeguard the security of user information and the data you send us with physical, technical and administrative policies and procedures. We will take appropriate measures, consistent with industry best practices, to protect information collected, to prevent unauthorized access, maintain data accuracy and ensure the correct use of information.
Your account information is password-protected for your privacy and security. We urge you to take every precaution to protect your personal information when you are on the Internet, for example, be careful when accessing from public computers and ensure that you use a secure browser. You should undertake necessary precautions to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any other person. Please inform us as soon as you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorized transactions have taken place. myHealthPass is not liable for any damages resulting from any security breaches resulted from an unauthorized and/or fraudulent use of your username and password.
We may provide personal data to health care providers (in or out of the country you reside) or your insurance provider acting on your behalf to facilitate the service you have requested or accepted. myHealthPass cannot be liable for their data security practices or any incident may occur once you accept or proceed with their service arrangements.
Personal data rights
You will be able to view your account information and associated profile once you log in. You will be able to edit or submit a change request to correct your data from our web application or by calling our customer care. center. We may, however, choose not to provide you with access to or correct such information, in accordance with the exceptions under the privacy laws including cases where:
You are entitled, at any time, to withdraw your consent to our collection, use or disclosure of your personal information by formally notifying us.
If you register with us and provide us with your personal data, we may share your personal data, activities, and outcomes with:
We may further disclose any information collected if such disclosure is authorised by law or necessary to comply with a legal process; in response to legal claims; required to protect and defend our rights, property or legitimate interests; necessary to protect our personal safety, property or other rights and those of our customers or employees; or an integral part of a sale of all or part of our business. We will apply a standard anonymisation mechanism prior to sharing your data with any third party or our associates for conducting research, business analytics, product improvement, and other business purposes.
myHealthPass uses leading cloud service providers and technological solutions for storing and processing personal data. These providers are certified with industry standard security measurements for protecting your personal data in all locations. You consent to us for storing and transferring your personal data to any location within or outside of your country of residence for the Purposes set out above.
Data quality and accuracy
We will take reasonable steps to make sure that the personal data we collect, use or disclose is accurate, complete and up to date.
We endeavour to ensure that all decisions involving your personal data are based upon accurate and timely information. While we will do our best to base our decisions on accurate information, we rely on you to disclose all relevant information and to inform us of any significant changes. While all reasonable efforts will be made to keep your personal data accurate, you are kindly requested to disclose all relevant information, inform us of any change and to ensure that all your personal data that is submitted to us is current, complete, accurate, true and correct.
Your personal data will be stored and available in our system under active account maintained with us. myHealthPass may retain the relevant account information for a reasonable period of time to preserve service records and history of communication, account activity and service provided to you even after your account is deactivated with us. This is required to maintain a consistent history of service provided or a business engagement record for that account and to provide reasonable evidence in case of any investigation or respond to inquiries related to services provided in the previous years.
Please contact our Data Protection Officer or call our customer care hotline provided to you or use our electronic contact form , if you have any inquiries or feedback or complaint on our data protection policies and procedures; or need more information on or access to personal data which you have provided to us in the past.
Data protection officer
2 College Road, Catalyst
Medical Alumni Association Building, 2F